# AOZO Helpdesk documentation

> Tickets tracked to done.

Canonical page: https://aozo.in/docs/helpdesk
Last updated: 2026-11-12

## Overview
- [AOZO Helpdesk overview](https://aozo.in/docs/helpdesk/overview.md): Turn customer emails and requests into tickets your team can track to done.

## Guides
- [Work the ticket queue](https://aozo.in/docs/helpdesk/work-the-ticket-queue.md): Use views, filters and search to find the ticket that needs you, and create tickets by hand.
- [Write help articles](https://aozo.in/docs/helpdesk/knowledge-base.md): Publish help articles that let customers solve problems without contacting you.
- [Habits that make tickets finish](https://aozo.in/docs/helpdesk/ticket-habits.md): Small habits that keep every request traceable from first email to resolved.
- [Set up live chat and email branding](https://aozo.in/docs/helpdesk/live-chat-and-branding.md): Configure the chat widget and branded emails from the Helpdesk settings hub.

## Reference
- [AOZO Helpdesk: frequently asked questions](https://aozo.in/docs/helpdesk/faq.md): Answers to common questions about AOZO Helpdesk.