# Habits that make tickets finish

> Small habits that keep every request traceable from first email to resolved.

Canonical page: https://aozo.in/docs/helpdesk/ticket-habits
Last updated: 2026-11-12
Product: AOZO Helpdesk
Section: Guides

- One request, one ticket. Do not mix two problems in one thread.
- Every ticket has an owner.
- Use clear statuses: new, in progress, waiting on customer, resolved.
- Close the loop. Tell the customer when it is resolved.

## Review weekly

Once a week, look at the tickets that sat longest and the questions that repeat. Repeating questions are your cue to write a help article or fix the cause.

> **Note:** A ticket is easier to solve when the agent can see the customer’s deal and past invoices next to it.