# AOZO Helpdesk

> AOZO Helpdesk turns customer emails and requests into tickets your team can track to done, right next to the customer’s deal.

Canonical page: https://aozo.in/in/helpdesk
Last updated: 2026-11-12
Audience: Startups, growing businesses and agencies in India
Contact: support@aozo.in

## Features
- **Tickets from emails and requests**: Turn customer emails and requests into tickets your team can track to done.
- **Next to the deal**: The ticket sits right next to the customer’s deal in AOZO CRM.
- **⌘K search**: Find any customer, ticket, invoice or person across every app from one search bar.
- **Roles and activity logs**: Decide who sees what, and see who changed what.

## From request to resolved
1. **Customer reaches out**: A customer email or request arrives.
2. **It becomes a ticket**: Your team gets a ticket to track to done.
3. **Full picture**: The ticket sits right next to their deal.

## Frequently asked questions
**Do I need the other AOZO apps to use AOZO Helpdesk?**
No. Each AOZO app is its own subscription. Start with AOZO Helpdesk and add others when you’re ready; they share the same login.

**Does it work on my phone?**
Yes. AOZO works on both phone and desktop.

**Is my data secure?**
AOZO offers two-factor sign-in with email OTP, authenticator apps and passkeys, plus roles and activity logs. Our practices are written around India’s DPDP Act, 2023.