# Refund Policy

> How refunds work for AOZO subscriptions.

Canonical page: https://aozo.in/in/refund-policy
Last updated: 2026-11-12
Applies to: AOZO subscriptions

## In short
- Each app is its own subscription, so refunds are reviewed per app.
- We review every request fairly, case by case.
- Charged twice or after you cancelled? Tell us and we will fix it.
- Write to support@aozo.in with your workspace name and invoice number.

## Overview
We want you to be happy with AOZO. This policy explains how refunds work for paid AOZO subscriptions. Each app, such as CRM, Helpdesk, Accounting, Teams, Commerce, POS or Booking, is a separate subscription, so a request is reviewed for the specific app and billing period.

## When we will review a refund
- You were charged more than once for the same app and period.
- You were charged after a valid cancellation before the renewal date.
- The amount charged does not match the plan or price you agreed to.
- You could not use a paid app because of a problem on our side that we could not fix.

Other requests are also welcome. We look at each one on its merits and reply with our decision and reason.

## What is usually not refunded
- Fees for a billing period in which you used the app, where there was no billing error or service problem.
- Third-party charges, such as payment gateway or courier fees, that AOZO did not receive.
- Charges caused by a breach of our Terms or by account suspension for misuse.

## Cancelling
You can cancel a subscription at any time. Unless we agree otherwise, you keep access until the end of the period you have paid for and the subscription does not renew. Please cancel before the renewal date to avoid the next charge.

## How to request a refund
- Email support@aozo.in with the subject “Refund request”.
- Include your workspace name, the app, the invoice number or payment date, and the reason.
- We may ask for extra details so we can check the payment.

## How refunds are paid
Approved refunds go back to the original payment method. The time it takes to show in your account depends on your bank or payment provider. For GST invoices, we issue the required credit note where applicable.

## Contact
Questions about a payment? Write to support@aozo.in.