# Terms > The terms for using AOZO, in plain language. Canonical page: https://aozo.in/us/terms Last updated: 2026-11-12 Applies to: Everyone who uses AOZO ## In short - Each AOZO app is its own subscription. They share one login. - You own your data. We only use it to provide AOZO. - Keep your login secure and use AOZO lawfully. - Prices are in rupees. Taxes such as GST are added where applicable. - Questions? Write to support@aozo.in. ## Agreement These Terms govern your use of the AOZO website and apps (the “Service”). By creating a workspace or using the Service you agree to these Terms. If you accept on behalf of a business, you confirm you are authorised to bind that business, and “you” means that business. These Terms include our Privacy Policy, DPDP Addendum and Refund Policy. ## The Service AOZO is a cloud workspace for businesses. It includes apps such as CRM, Helpdesk, Projects, Accounting, Teams, Hubble, Commerce, POS and Booking. Each app is a separate subscription, and the apps you subscribe to share one login and one set of records. We may improve, add or change features. If we make a change that materially reduces a paid feature, we will tell you in advance. ## Accounts and security - You must give accurate information and keep it up to date. - You are responsible for activity in your workspace, including by people you invite. - Keep passwords, passkeys and sign-in codes safe. We recommend turning on two-factor sign-in. - Tell us right away at support@aozo.in if you suspect unauthorised access. ## Your data You own the data you put into AOZO (“Customer Data”). You give us permission to host, process and display it only as needed to provide the Service, keep it secure and meet legal obligations. You are the Data Fiduciary for personal data in Customer Data under the DPDP Act and are responsible for having a lawful basis and any required consent to process it. AOZO acts as your Data Processor as described in the DPDP Addendum. ## Acceptable use You agree not to: - Break any law or infringe anyone’s rights, including privacy and intellectual property rights. - Upload malware or try to disrupt, probe or gain unauthorised access to the Service. - Send spam or use AOZO to harass, defraud or mislead people. - Resell or sublicense the Service unless we have agreed in writing. - Reverse engineer the Service except where the law allows. - Store or process data you are not permitted to process. We may suspend access that puts the Service, other customers or the law at risk, and we will tell you why where we can. ## Subscriptions, fees and taxes - Each app is billed as a separate subscription at the price shown when you subscribe. - Prices are in Indian rupees (₹). GST and other applicable taxes are added where required, and we issue GST invoices. - Subscriptions renew for the billing period you choose unless you cancel before renewal. - If payment fails, we may limit or suspend the affected app after notifying you. - We will tell you in advance before changing the price of an existing subscription. Refunds are covered in the Refund Policy. ## Our intellectual property AOZO, its logo, software, design and content belong to us or our licensors. We give you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You may not copy or use our brand without written permission. If you send us feedback, we may use it to improve AOZO without obligation to you. ## Third-party services The Service may connect to third-party services such as payment gateways, couriers, marketplaces and messaging platforms. Their own terms apply, and we are not responsible for them. ## Availability and support We work to keep AOZO available and secure, but we do not promise it will be uninterrupted or error-free. Planned maintenance and events outside our control may cause downtime. Contact support@aozo.in for support. ## Cancellation and termination - You can cancel a subscription at any time from your workspace or by writing to us. Access continues to the end of the paid period unless the Refund Policy says otherwise. - We may suspend or end your access if you materially breach these Terms or the law, or if required by law. - After a subscription ends, we handle Customer Data as described in the DPDP Addendum, including a reasonable chance to export it. ## Disclaimers To the extent the law allows, the Service is provided “as is” and “as available”. We do not give warranties of fitness for a particular purpose beyond those the law requires. AOZO does not give legal, tax or accounting advice. Please confirm tax rates, GST treatment and payroll compliance with your own advisor. ## Limit of liability To the extent the law allows, AOZO is not liable for indirect, incidental, special or consequential losses, or loss of profits, revenue or data arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the fees you paid for the affected app in the 12 months before the claim arose. Nothing in these Terms limits liability that cannot be limited by law. ## Indemnity You will cover us against third-party claims arising from your Customer Data or your breach of these Terms or the law, to the extent allowed by law. ## Governing law and disputes These Terms are governed by the laws of India. We encourage you to contact us first so we can try to resolve any dispute informally. Courts in India will have jurisdiction, subject to any mandatory consumer or statutory rights you have. ## Changes to these Terms We may update these Terms. We will change the “Last updated” date and, for important changes, notify you by email or in the app. Continuing to use the Service after the effective date means you accept the changes. ## Contact Write to support@aozo.in for any question about these Terms.