Set up live chat and email branding
Configure the chat widget and branded emails from the Helpdesk settings hub.
The Settings hub in Helpdesk is where you decide how customers reach you and how your emails look.
| Setting | What it does |
|---|---|
| Chat widget | Adds live chat to your website |
| Email branding | Makes the emails customers receive look like yours |
Open Settings
In Helpdesk choose the Settings tab.
Set up the chat widget
Open the chat widget settings and follow the steps to add the widget to your website.
Brand your emails
Open email branding and add your name and look, so customers recognise your messages.
Watch Live Chat
Open the Live Chat tab to answer visitors as they write in.
#Check what was sent
Open the Email Logs tab to see the emails sent and received for your support.