In short
- You can ask to see, correct, erase or stop us using your personal data.
- Write to support@aozo.in with the subject “Data Rights Request”.
- We will verify it is you, then respond. It is free to ask.
- If your data was added by a business using AOZO, that business is the one in charge of it.
1Your rights under the DPDP Act
| Right | What it means |
|---|---|
| Access | Get a summary of the personal data we process about you, what we do with it and who we share it with. |
| Correction and completion | Ask us to fix inaccurate or incomplete data, or update it. |
| Erasure | Ask us to delete your personal data when it is no longer needed for the purpose it was collected, unless the law requires us to keep it. |
| Withdraw consent | Take back consent you gave. This does not affect processing already done, and we may be unable to provide some features without it. |
| Grievance redressal | Raise a complaint with us and get a response. |
| Nominate | Name another person to exercise your rights if you die or cannot do so yourself. |
2How to make a request
- Email support@aozo.in with the subject “Data Rights Request”.
- Tell us which right you want to use and which AOZO product or workspace is involved.
- Write from the email address linked to your AOZO account so we can verify you. We may ask for more details if we cannot confirm who you are.
There is no charge for making a request.
3What happens next
- We acknowledge your request.
- We verify your identity.
- We act on it and reply, within the time the law requires.
- If we cannot fully act on a request, for example because the law requires us to keep a record such as a tax invoice, we will tell you why.
4If your data is in a business’s AOZO workspace
Businesses that use AOZO decide what personal data they put in their workspace, such as customers, leads, ticket requesters, employees, buyers or guests. For that data the business is the Data Fiduciary and AOZO is its Data Processor.
If your request is about that kind of data, please contact the business directly. If you write to us, we will pass your request to the business and help them respond.
5Nominating someone
To nominate someone, write to support@aozo.in with their name and contact details. We will keep the nomination on record.
6Complaints
If you are not happy with how we handled your request, write to support@aozo.in with the subject “Grievance”. If it is still unresolved, you may complain to the Data Protection Board of India once it is operational.
Questions about this page?
Write to us and we will reply.