AOZO Helpdesk
Support that resolves, not just replies
Omnichannel tickets, live chat, knowledge base and SLA management in one inbox your support team will actually enjoy.
Ticket queue with smart views: Unassigned, Overdue, Urgent & high
What Helpdesk does for your team
Smart ticket views
All unresolved, My open tickets, Unassigned, Overdue, Waiting on customer, Urgent & high, Resolved, Closed and Spam.
Omnichannel
Email, live chat and more land in one queue, filterable by priority, agent and channel.
Knowledge base
Publish articles with categories and drafts, and answer questions before they become tickets.
SLA management
Define response and resolution targets and see what is about to breach.
Everything included
- Tickets, Customers, Knowledge Base, Dashboard, Live Chat, Email Logs, Team
- Priority, agent and channel filters with bulk select
- Live chat widget for your website
- Email logs for every inbound and outbound message
- Customer profiles with full ticket history
- REST API with workspace API keys
AI Copilot drafts replies, summarises long threads and tags tickets so agents spend time solving.
Helpdesk questions, answered
What is AOZO Helpdesk?
AOZO Helpdesk is customer support software with omnichannel tickets, live chat, a knowledge base and SLA management in one inbox.
What ticket views does it include?
All unresolved, My open tickets, Unassigned, Overdue, Waiting on customer, Urgent & high, Resolved, Closed and Spam.
Does it have a knowledge base?
Yes. You can write, draft and publish articles organised in categories to answer common questions.
Does Helpdesk have an API?
Yes. It has a REST API that accepts a Bearer token or an API key with a workspace ID.
