1.About these terms
These Terms of Service ("Terms") are an agreement between you and [Registered legal entity name] ("AOZO", "we", "us"). They apply to the AOZO website and to the AOZO apps: CRM, Helpdesk, Projects, Accounting, Teams (HRMS) and Hubble (together, the "Services").
By creating an account, or by using the Services, you accept these Terms. If you accept on behalf of a company, you confirm that you have the authority to bind it, and "you" includes that company. If you do not agree, please do not use the Services.
The Privacy Policy, Data Processing Addendum, Acceptable Use Policy, Cookie Policy and Cancellation & Refund Policy are part of these Terms.
2.Who can use AOZO
The Services are meant for businesses and for people over 18 who can enter a binding contract under Indian law. You must give accurate information when you sign up, and keep it up to date.
3.Accounts and workspaces
You sign in once with your AOZO account and use it across the apps. Workspaces belong to an organisation, and organisation admins decide who can join and what each person can do.
- Keep your sign-in details safe. You are responsible for activity under your account. We strongly recommend turning on two-factor sign-in.
- Tell us right away at support@aozo.in if you think your account has been misused.
- Organisation owners and admins are responsible for the members they add and the roles they give.
4.Plans, fees and taxes
AOZO apps are subscribed to individually. Each app has its own plans, shown in the Billing center of your workspace. Fees are due in advance for each billing period, and renew automatically unless you cancel.
Fees do not include GST and other applicable taxes, which we add to our invoices as the law requires. We may change prices or plans with reasonable prior notice. Changes take effect from your next renewal. Cancellation and refunds are covered in our Cancellation & Refund Policy.
5.Your content
You own the content you and your team put into the Services ("Customer Content"), such as leads, tickets, tasks, invoices, employee records and messages. We do not claim ownership of it.
You give us a limited licence to host, store, process, display and transmit Customer Content only as needed to provide and secure the Services, and to meet our legal obligations.
You are responsible for your Customer Content, for having the right to use it, and for the lawful processing of any personal data in it. Our Data Processing Addendum explains how we handle personal data on your behalf.
6.Using the services properly
You agree to follow our Acceptable Use Policy. In particular, you must not misuse the Services, interfere with them, or use them to break the law or harm others.
7.AI features
Some features use artificial intelligence, such as search, lead scoring, drafting and summarising. They process your content to deliver the feature you use.
AI output can be wrong or incomplete. Please review it before you rely on it or send it to others, especially for legal, financial, tax, HR or other important decisions. You stay responsible for what you do with the output.
8.Third-party services and integrations
The Services may connect to third-party products, for example email, WhatsApp or payment providers. Those are governed by their own terms and privacy practices, and we are not responsible for them. If you connect a third-party service, you allow data to flow between it and AOZO as needed.
9.Availability and support
We work to keep the Services available and secure, but we do not promise they will be uninterrupted or error-free. We may carry out maintenance, which we will try to schedule with notice where we can.
Support is available at support@aozo.in. Any specific service levels apply only if they are stated in your plan or a signed order.
10.Our intellectual property
The Services, including their software, design, logos and documentation, belong to AOZO or its licensors. We give you a limited, non-exclusive, non-transferable right to use the Services for your own business while these Terms apply. You must not copy, resell, reverse engineer or build a competing product from them, except where the law allows it. If you send us feedback, we may use it freely to improve the Services.
11.Disclaimers
To the extent the law allows, the Services are provided "as is" and "as available". We do not give any warranty beyond those stated in these Terms, including warranties of fitness for a particular purpose. The Services are tools to help you run your business. They do not replace professional legal, tax, accounting or HR advice.
12.Limits on liability
To the extent the law allows, AOZO is not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, data or goodwill, arising from your use of the Services.
AOZO's total liability for all claims relating to the Services in any 12-month period is limited to the fees you paid for the affected Services in the 12 months before the event that gave rise to the claim.
Nothing in these Terms limits liability that cannot be limited by law.
13.Indemnity
You agree to cover AOZO against third-party claims, and reasonable costs, that arise from your Customer Content or your breach of these Terms or the Acceptable Use Policy. We will tell you promptly about the claim and give you reasonable help to defend it.
14.Suspension and termination
You can stop using the Services and cancel your subscriptions at any time from your Billing center.
We may suspend or end your access if you seriously or repeatedly break these Terms, if you do not pay, if we must by law, or to protect the Services and other users. Where practical, we will warn you first.
After your subscription ends, you will have a reasonable period, stated in your plan or notified to you, to export your Customer Content. After that, we erase it as described in the Data Processing Addendum, unless the law requires us to keep it. Clauses that by their nature should continue, such as those on ownership, liability and governing law, survive termination.
15.Governing law and disputes
These Terms are governed by the laws of India.
If a dispute arises, we will first try to settle it in good faith through discussion. If that does not work within 30 days, the dispute will be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator. The seat and venue will be [City], and the language will be English. Subject to this, the courts at [City] have exclusive jurisdiction.
16.Changes to these terms
We may update these Terms. We will post the new version with its date and, for material changes, tell you in advance by email or in the product. If you keep using the Services after the change takes effect, you accept the updated Terms. If you do not agree, you can cancel before then.
17.Contact
- Legal: legal@aozo.in
- Support: support@aozo.in
- [Registered legal entity name], [Registered office address], India