1.How subscriptions work
Each AOZO app is a separate subscription with its own plan. You can see what is active, your plan, and the next renewal date in the Billing & Subscriptions center of your workspace.
Subscriptions renew automatically at the end of each billing period at the then-current price for your plan, unless you cancel before renewal.
2.How to cancel
- Open the Billing & Subscriptions center in your workspace.
- Choose the app and select Cancel.
- Confirm. You will see the date your access ends.
Cancellation stops future renewals. You keep access to the app until the end of the period you have already paid for. You can export your data in that time and for the export period stated in our Terms.
3.Upgrading and downgrading
You can upgrade at any time. The new plan takes effect right away and we charge the difference as shown at checkout. A downgrade takes effect from the next renewal.
4.Refunds
Fees already paid for a billing period are generally not refundable, and we do not give part-period refunds when you cancel. We do review refunds fairly in these cases:
- You were charged twice, or charged the wrong amount.
- You were billed after a cancellation that was confirmed before the renewal date.
- A technical fault on our side kept you from using a paid app for a significant time.
- A refund is required by law.
To ask for a refund, write to support@aozo.in with your workspace name, the invoice number and what happened. We will tell you our decision. Approved refunds go back to the original payment method, and usually reach you within the time your bank or payment provider takes.
5.Taxes and invoices
Fees are shown without GST and other applicable taxes, which are added to your invoice as the law requires. Add your GSTIN and billing details under Tax & Billing Details in the Billing center so that your invoices are issued correctly. You can download invoices and receipts there too.
6.Failed payments
If a renewal payment fails, we will let you know and may try again. If it stays unpaid, we may restrict or suspend the app until payment is made, and your data stays available for the period stated in our Terms.
7.Need help?
Write to support@aozo.in. We are happy to talk through your options before you cancel.